Privacy Policy


1. About this policy

JOST New Zealand Ltd NZBN 942 904 654 2656 (herein referred to as ‘JOST’ ‘we’, ‘us’ or ‘our’) are committed to protecting the privacy of your personal information in accordance with New Zealand privacy laws.

Our Privacy Policy (as amended from time to time) (“Policy”) sets out how we and our related entities collect, use, disclose and manages your personal information.

This Policy forms part of the Terms and Conditions of Trade (“Terms of Trade”). You should read this Policy in conjunction with the Terms of Trade.

Our Policy complies with the New Zealand Privacy Principles set out in Party 2 of the Privacy Act 1993 as amended from time to time (“Privacy Act”).

When you engage us to provide you with any goods or services, apply or complete an application for commercial credit, communicate with us through email, by telephone, in writing, participate in any of our promotional activities, or use any of our other services, including our websites, you agree to the use and disclosure of your personal information in the manner described in this Policy. This Policy is also relevant and applies to other individuals we deal with in connection with commercial credit we provide, such as guarantors and directors.

By providing us your personal information, you agree that JOST, and/or its related companies may collect, store, use and/or disclose your personal information in accordance with this Policy.

We may, from time to time, review and update this Policy. Any amendments to this Policy will be posted on our website and be effective on and from the date of the update posted on the website.We encourage you to please check our website periodically to stay informed of any updates. All personal information collected is held at our premises and will be governed by this Policy.

2. Types of personal information we collect

The kinds of personal information we may collect from you will depend on what type of interaction you have with us. Personal information we may collect from you includes, among other things:

  • identity particulars - such as your name, address, date of birth, occupation, telephone numbers and e-mail address;
  • personal information we collect from you when assessing , processing and managing an application by you for commercial credit;
  • personal information you provide to us when you participate in a promotion, competition, promotional activity, survey, market research, subscribe to our mailing list;
  • your bank, credit or debit account details when you make a purchase;
  • your records of communication with us;
  • if you visit our website, your website usage information such as your IP address.

3. The purpose for collecting your personal information

We will generally only collect and use your personal information for the primary purposes of:

  • our general business operations;
  • effectively providing you with our goods and services;
  • where applicable, assessing and processing an application for commercial credit, and for administrative purposes in relation to the ongoing management of your commercial credit arrangement;
  • communicating with you;
  • responding to your inquires or complaints;
  • meeting our legal and regulatory obligations;
  • conducting, improving and developing a relationship with you;
  • direct marketing (such as providing you with information about our products and promotional notices and offers, including by email or other forms of electronic communications); and
  • improving our websites.

Your personal information is only collected by lawful and fair means; and where practicable, only from you or from a person acting or authorised to act on your behalf. Where you have applied for commercial credit account with us, we may also make enquiries in respect of commercial credit with third parties with your consent. This could include persons nominated by you as trade references, credit reporting bodies (“CRBs”) and your bankers.

We will take reasonable steps to ensure that you are aware of:

  • the fact that the information is being collected;
  • the purpose for which the information is being collected;
  • the right of access to, and correction of, your personal information;
  • the intended recipients of the information;
  • any law requiring collection of the information; and
  • the main consequences of failure to provide your personal information.

4. How we may use and disclose your personal information

We may use your personal information for:

  • the primary purposes for which it was collected, such as those described in paragraph 3 above;
  • assessing and processing an application for, or administration and management of, and commercial credit account with us;
  • administering and responding to your enquiry or feedback about our products and/or services;
  • conducting, and allowing you to participate in, a promotion, competition, promotional activity, survey, market research or customer behavioural activity;
  • promoting and marketing our current and future products and services to you, informing you of upcoming events and special promotions and offers and analysing our products and services so as to improve and develop new products and services (but giving you the opportunity to opt out of such electronic direct marketing)
  • improving the operation of our websites.

We may disclose personal information we collect from you:

  • to our related companies, suppliers, consultants, contractors or agents for the primary proposes for which it was collected or for other purposes directly related to the purpose for which the personal information is collected. For example, your name and telephone number may be disclosed to our supplier to enable that supplier to respond to your request for information about a particular product;
  • to the relevant regulatory authority, local government authority, or government department as required by law;
  • where the law requires or authorises us to do so;
  • to others that you have been informed of at the time any personal information is collected from you; or
  • to any third party with your consent (express or implied) to others.

Where the Privacy Act permits us to do so, we may also disclose your credit related information (in respect of commercial credit) to CRBs if you apply for commercial credit or request to increase in your commercial credit limit with JOST.

Where JOST collects information that we are likely to disclose to a CRBs, please note:

  • the CRBs may include that information in reports provided to JOST to assist it to assess your credit worthiness;
  • if you fail to meet payment obligations in relation to commercial credit or commit a serious credit infringement, JOST may be entitled to disclose this to the CRB;
  • if you are an individual you may access information from JOST in accordance with this Policy and may access this information for the purpose of requesting JOST to correct the information or make a complaint to JOST.

We do not disclose your personal information for any secondary purposes unless your consent has been given or as required by law, and we will not sell or license any personal information that we collect from you.

5. How your personal information is stored and secured

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access, modification, or disclosure by restricting access to the information in electronic format and by appropriate physical and communications security.

If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as practicable.

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

6. Using our Website and Cookies

As with most websites, when you visit our websites or use an application on our website, we may record anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded type of browser and operating system.

We also use “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use our website, but the website may be limited in the use of some of the features.

Our website may also contain links to or from other websites. We are not responsible for the privacy practices of other websites. This Policy applies only to the personal information we collect on our website and any other personal information we collect from you. We encourage you to read the privacy policies of other websites you link to from our website.

7. Marketing and Opting-Out

We may use your personal information for:

  • promoting and marketing of our current and future products and services;
  • informing you of upcoming events and special promotions and offers; and
  • analysing our products and services so as to improve and develop new products and services.

We may exchange your personal information between our related entities and so they can also assist in the marketing of our products and services to you.

We will only offer you products or services, where we reasonably believe that they could be of interest or benefit to you.

At the point we collect information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information. You will be given the opportunity to “opt out” from receiving marketing communications from us. You may “opt out” from receiving these communications by clicking on an unsubscribe link at the end of an email or by contacting us with this request.

8. Cross border disclosure

Your personal information may also be stored, processed by, used or disclosed to employees, representatives, or other third parties operating outside of New Zealand who work for, or are engaged by us in other countries, including but not limited to Germany and Australia (“Overseas’ Recipient”). For example, we may use a server hosted overseas to store data, which may include your personal information.

We will take reasonable steps, in the circumstances, before your personal information is stored, processed by, use or disclosed to an Overseas’ Recipient, to ensure that the Overseas’ Recipient have reasonable mechanism and procedures in place to prevents unauthorised use and unauthorised disclosure of your personal information. 

By providing us the requested personal information, you consent to your personal information being stored, processed by, used or disclosed to an Overseas Recipient. If you do not want your personal information to be stored, processed by, used or disclosed to an Overseas Recipient, then you should not provide us with your personal information.

9. Accurate and up-to-date information

We take reasonable steps to ensure your personal information is accurate, up-to-date and not misleading by updating our records whenever true and correct changes to the data come to our attention.

If you believe your information is incorrect, incomplete or not current, you can request that we update this information by contacting our Privacy Officer. To contact our Privacy Officer please see contact details below in paragraph 15.

We will correct information we hold about you if we discover, or you are able to show to a reasonable standard, the information is incorrect. If you seek correction and we disagree that the information is incorrect, we will provide you with our reasons for taking that view. In the event that we are not willing to correct the personal information, where reasonable in the circumstances as requested by you, attach to the information, in such a manner that it will always be read with the information, any statement provided by you of the correction sought.

We disregard information that seems likely to be inaccurate or out-of-date by reason of the time that has elapsed since it was collected or by reason of any other information in our possession.

10. Access to your personal information

Subject to the Privacy Act, we acknowledge that you have the right to request from us confirmation of whether or not we hold personal information about you, and request access to the personal information concerning you, and to have inaccurate information corrected. To request access to your personal information we hold please contact our Privacy Officer.

If access is refused to your personal information for reasons permitted by the Privacy Act, we will give you a notice explaining our decision to the extent practicable and your options.

To contact our Privacy Officer please see contact details below. If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons. We may charge a reasonable administration fee to cover the costs of meeting your request. We will reply to your request for access no later than 20 working days after the day on which the request is received by us. 

11. Dealing with unsolicited information

We take all reasonable steps to ensure that all unsolicited information is destroyed or de-

identified immediately.

12. Anonymity when dealing with us

Only where it is practicable to do so, we may allow you the option not to identify yourself when dealing with us.

13. Government identifiers

We do not use government identifiers (e.g. IRD numbers) to identify individuals.

14. Complaints and disputes

If you have reason to believe that we have not complied with our obligations relating to your personal information under this Policy or under the Privacy Act, please refer any complaint or queries to our Privacy Officer (details below).

We will ensure your complaint is handled by our Privacy Officer in an appropriate and reasonable manner. Where necessary we may consult with our related entities and partners in order to deal with your complaint. A written notice of our decision regarding your complaint will be provided to you. If you are not satisfied with the outcome, then you may contact the New Zealand Privacy Commissioner:

Office of the Privacy Commissioner

Website: Opens external link in new

Phone (Auckland): 09 302 8680

Phone (Wellington): 04 474 7590

15. Who should you contact for further information?

Please refer any queries or complaints about our Policy or privacy issues to our Privacy Officer:

Kate Bucknell

JOST New Zealand Ltd

Phone: 021 917506

Email: Opens window for sending

Our Privacy Officer will consider your question or complaint and respond to you in a reasonable timeframe.

Last Updated 14 March 2018